Doodle Tone — Support

Quick fixes

“Cloud sketch agent is not configured on this build.”

This copy of the app can’t reach the AI scorer. Drawing, importing and exporting still work. Updating the app usually fixes it.

The sharing sheet keeps appearing

Scoring needs your OK. Tap Allow, or switch on Share doodle data for AI scoring in Settings › Cloud sketch agent. To stop sharing, switch it off again.

The mic or Scan does nothing

Microphone, speech recognition or camera access may be off. Use the settings button in the notice that appears, or go to iOS Settings › Doodle Tone. Without a camera you can import a photo of your doodle instead.

“Could not read your sketch / score this scan”

Check your connection and try again. For scans, use even light, dark lines on pale paper, and keep the whole page in frame.

Export to Photos fails

Allow “Add Photos Only” in iOS Settings › Doodle Tone › Photos. An empty white canvas has nothing to export.

When you write to us

Include your iPhone model, iOS version, the app version (iOS Settings › General › iPhone Storage › Doodle Tone), the screen you were on and the exact message shown. A screenshot helps. Please don’t send personal documents or pictures of people.

Your data

Sketches, loops and mixes live only on your iPhone, so we can’t restore them for you. Only an iPhone or iCloud backup can. To erase everything, delete the app. The Privacy Policy explains what the cloud sketch agent receives.

Purchases and refunds

Doodle Tone has no in-app purchases. For App Store billing questions, Apple handles refunds at reportaproblem.apple.com.

Contact

layers@crayonhum.studio — we reply as soon as we can, usually within a few working days.